A Quality Education

YOUR RIGHTS

It is important to get feedback about your individual 'student experience.' You are crucial to this process. You will know when things have gone wrong or are not as they should be. It is important to point out the shortcomings for things to be put right.

As a student at University, you have a right to expect the following:

• That the course programme matches what you originally read in the prospectus or what you were told at your interview.
• That there are no additional charges or costs for your education that you were not told about before you enrolled.
• That teaching on the course is of high standard.
• That you are accommodated in the house or property that it was agreed that you would move into.
• That the equipment and facilities required to do the course are available and you have access to them.
• That you are able to voice your opinion on the quality and sufficiency of services within the Uni.
• That you will not be discriminated against because of your ethnicity, gender, age, disability, race, ability or sexuality.
• If you are accused of something, you are entitled to a hearing, in line with the disciplinary procedures contained in the University Student Handbook.
• That the assessment procedures for your course are followed correctly and comply with the assessment procedures that you were issued with.
• That the rules of the University are applied fairly, properly and consistently.
• That you may pay your tuition fees through a payment plan.

If you think that one or more of these expectations are not being met, you can do the following...

• Write a letter to the designated Complaints Manager. (The Advice Centre can advise who this is and provide their contact details)
• Tell your Student Rep who can raise it in the appropriate committee or with a specific person.
• Go to 'GRIPE' on our web pages and tell us about it at www.uwesu.net/gripe
• Contact your SU Campus Office or the Advice Centre at Frenchay