We are committed to providing quality services and it is our aim to continuously improve the quality of service by listening and responding to your suggestions, complaints and comments.
We realise that sometimes we make mistakes. If you are not happy with the service you have received we want you to tell us. We will investigate the complaint, let you know the outcome and do everything we can to put things right.
Our commitment is to respond to as quickly as we are able and we aim to do so within 15 working days of receiving your communication. To assist us to provide a speedy response we would be grateful if you would complete the form provided.
Please note that if you consider our response unsatisfactory then you may request a meeting to discuss the matter which we will arrange for a mutually convenient time within 15 working days of our receiving a request for a meeting. Action taken as a result of such a meeting will be communicated within 10 working days of the meeting.
We aim to make it as easy as possible for you to communicate your views and you may do so:
By Telephone: 0117 32 82512
By Fax: 0117 32 82986
By E-Mail to: Sarah20.Smith@uwe.ac.uk
By letter to: The General Manager UWESU Frenchay Campus Bristol BS16 1QY
Service comments and complaints form:
Send your comments and complaints about UWESU services to the SU's General Manager.
